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Getting help with Payap
If we haven’t covered your head-scratcher here, log into your Payap profile on the Centrapay Business Portal. Go to Support to send us a message and our A-team will jump right on it.
Payap fees
No need for new hardware
How the software update works
Processing Payap refunds
Transaction confirmation
How Payap transactions are settled
No surcharges on Payap transactions
Internet connection requirements
Getting help with Payap
If we haven’t covered your head-scratcher here, log into your Payap profile on the Centrapay Business Portal. Go to Support to send us a message and our A-team will jump right on it.
Payap fees
No need for new hardware
How the software update works
Processing Payap refunds
Transaction confirmation
How Payap transactions are settled
No surcharges on Payap transactions
Internet connection requirements
Getting help with Payap
If we haven’t covered your head-scratcher here, log into your Payap profile on the Centrapay Business Portal. Go to Support to send us a message and our A-team will jump right on it.
Payap fees
No need for new hardware
How the software update works
Processing Payap refunds
Transaction confirmation
How Payap transactions are settled
No surcharges on Payap transactions
Internet connection requirements
Small Print
*Payap has an in-store payment processing fee of at least 0.39% of the value of net sales. This fee is available when you process less than $300,000 per annum in net sales through Payap or settle to a BNZ bank account. If you process $300,000 or more per annum in net sales through Payap and settle to a non-BNZ bank account, an in-store payment processing fee of 0.59% of the value of net sales will apply. Fees are subject to change.
^To use Payap, you’ll need to have a compatible terminal model and agree to Centrapay’s terms and conditions. Check if your terminal model is compatible at Centrapay.com.
This service will be part of your merchant services facility with BNZ. Eligibility criteria, BNZ Merchant Master Agreement Terms and Conditions and fees apply.
Small Print
*Payap has an in-store payment processing fee of at least 0.39% of the value of net sales. This fee is available when you process less than $300,000 per annum in net sales through Payap or settle to a BNZ bank account. If you process $300,000 or more per annum in net sales through Payap and settle to a non-BNZ bank account, an in-store payment processing fee of 0.59% of the value of net sales will apply. Fees are subject to change.
^To use Payap, you’ll need to have a compatible terminal model and agree to Centrapay’s terms and conditions. Check if your terminal model is compatible at Centrapay.com.
This service will be part of your merchant services facility with BNZ. Eligibility criteria, BNZ Merchant Master Agreement Terms and Conditions and fees apply.
Small Print
*Payap has an in-store payment processing fee of at least 0.39% of the value of net sales. This fee is available when you process less than $300,000 per annum in net sales through Payap or settle to a BNZ bank account. If you process $300,000 or more per annum in net sales through Payap and settle to a non-BNZ bank account, an in-store payment processing fee of 0.59% of the value of net sales will apply. Fees are subject to change.
^To use Payap, you’ll need to have a compatible terminal model and agree to Centrapay’s terms and conditions. Check if your terminal model is compatible at Centrapay.com.
This service will be part of your merchant services facility with BNZ. Eligibility criteria, BNZ Merchant Master Agreement Terms and Conditions and fees apply.
Small Print
*Payap has an in-store payment processing fee of at least 0.39% of the value of net sales. This fee is available when you process less than $300,000 per annum in net sales through Payap or settle to a BNZ bank account. If you process $300,000 or more per annum in net sales through Payap and settle to a non-BNZ bank account, an in-store payment processing fee of 0.59% of the value of net sales will apply. Fees are subject to change.
^To use Payap, you’ll need to have a compatible terminal model and agree to Centrapay’s terms and conditions. Check if your terminal model is compatible at Centrapay.com.
This service will be part of your merchant services facility with BNZ. Eligibility criteria, BNZ Merchant Master Agreement Terms and Conditions and fees apply.
© Bank of New Zealand 2025
© Bank of New Zealand 2025
© Bank of New Zealand 2025
© Bank of New Zealand 2025